Help Desk Technical Support 2 ? 1st, 2nd, & 3rd Shift ? HYBRID
Help Desk Technical Support 3 Newport News, VA
6- month contract.
Pay $23.03-$30.00/hr
Must be US Citizen.
1st Shift ? HYBRIDSorry, no C2C or third-party resumes.Description
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.Requirements
Associate?s Degree and 3 years of experience. A relevant professional certification can be substituted for an Associate?s Degree.Special Requirements
? *Shift will include weekend rotations, mostly remote. Start date will not be sooner than 9/3/2024 **? Experience supporting many applications including MS Office products, O365, VPN apps, and many other business and engineering applications
? Experience doing technical support over the telephone and/or in chat
? Experience with troubleshooting Windows clients
? Experience working remotelyItems the Hiring Manager is looking for
Customer service. Call center. Technical support (Windows).#zr
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