Regional Quality Assurance Expert

Remote, USA Full-time Posted 2025-06-13

Description:
? Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance.
? Accomplishes quality assurance objectives by contributing information and analysis to strategic plans and reviews.
? Prepares and completion of action plans, implementing quality and service standards, identifying, and resolving problems.
? Completing audits, determining solution improvements, and implementing change.
? Functions as an information source to various departments when special and critical issues occur.

Requirements: ? Bachelor's degree from a four-year college or university; or equivalent combination of education and experience. ? 3 to 5 years of experience in a Financial, Retail, Manufacturing, or other related organization. ? Possess expert technical knowledge of electro-mechanical equipment and software integration solutions. ? Proven ability to troubleshoot complex systems and utilize available resources to resolve in a timely manner. ? Excellent oral and written communications skills. ? Experience as a technical instructor is a plus. ? Excellent multi-tasking and organizations skills are required to manage outstanding issues thru resolution. ? Strong PC, network, and applications skills. ? Relationship building and presentation skills with customers, team members and cross-functional leadership. ? Ability to travel up to 25%. ? Certification or technical expertise in one or more areas is beneficial: Project Management (PMP, ITIL, etc.), Lean Skills, Networking.

Benefits:

None

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Regional Quality Assurance Expert

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(REMOTE) CUSTOMER SERVICE REPRESENTATIVE (12-9PM EST SHIFT)