Call Center Agent Customer Technical Support
About the position
The Call Center Agent for Customer Technical Support at Total Tech Solutions, Inc. is responsible for providing customer and technical support for display products such as TVs and monitors. This role involves assisting customers in the US and Canada through various communication channels including phone, email, and live chat. The position requires effective communication skills and a basic understanding of computer systems, with a focus on resolving customer inquiries and issues efficiently.
Responsibilities
? Provide customer and technical support for display products through incoming calls and internet requests.
,
? Issue Return Material Authorization (RMA) to customers.
,
? Gather and resolve Voice of Customer (VOC) feedback.
Requirements
? Fluent in English with good oral and written communication skills.
,
? Understanding of computer systems and components (both PC and Mac) is a plus.
,
? Ability to manage time and work both independently and as part of a team.
,
? Some experience in customer/tech support or sales/repair service is preferred.
Nice-to-haves
? A+ Certification or equivalent knowledge preferred, but not required.
Benefits
? Dental insurance
,
? Health insurance
,
? Paid time off
,
? Vision insurance
Similar Remote Jobs
Call Center Agent Customer Technical Support
Posted on: 23-02-2025 00:00
Walgreen (Data Entry Remote Jobs) $75000/Yearly
Posted on: 23-02-2025 00:00
Inbound Sales Representative ($1,000 Completion Bonus)
Posted on: 23-02-2025 00:00
Online Teachers Needed - (Remote) Jobs
Posted on: 23-02-2025 00:00
Data Entry - Remote - $17.50/hour
Posted on: 23-02-2025 00:00
Senior Director - Sales, Commerce Platform
Posted on: 23-02-2025 00:00
Senior Director - Sales, Commerce Platform
Posted on: 23-02-2025 00:00
Flexible Remote Chat Operator ? Part-Time
Posted on: 23-02-2025 00:00
Psychics & Tarot Readers - Remote
Posted on: 23-02-2025 00:00
Remote Customer Care Representative ? Healthcare
Posted on: 23-02-2025 00:00
(Remote) Data Entry Work From Home / Research Panelist
Posted on: 25-08-2024 00:00
US & CANADA Psychics & Tarot Readers - Online?/Remote
Posted on: 31-01-2025 10:02
Amazon Chat Support Roles - Work from Home, Earn $25-$35/Hour
Posted on: 27-02-2025 00:00
Apple At Home Advisor Jobs
Posted on: 18-02-2025 03:59
Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
Posted on: 06-12-2024 06:00
Healthcare Virtual Assistant (US) (Remote) (Remote)
Posted on: 02-08-2024 17:48
Entry Level Call Center Representative
Posted on: 12-12-2024 19:15
Remote Customer Service Representative ? WFH Flexible Jobs at FlexiCorp
Posted on: 02-09-2024 00:00
Healthcare Analytics Analyst | Cohere Health | Remote US
Posted on: 06-11-2024 04:54
Teller II (25-15)
Posted on: 27-02-2025 00:00