Onsite Customer Service Representative (ORLANDO)
Scope of work:
? Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
? Professionally handle a high volume of incoming calls.
? Ability to utilize and navigate multiple systems simultaneously.
? Be dependable and meet all attendance requirements.
? Resolve customer issues via one-call resolution guidelines and/or escalated processes.
? Meet or exceed company and client performance metrics.
? Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
? Responsible for handling de-escalation calls
? Ability to accept and embrace changes within the current business environment.
? USB Headset MUST BE any of the following:
? Plantronics 3320 Blackwire ? Approx.. $54.95 on Amazon, No other cords required.
Plantronics 3220 Blackwire ? Approx.. $54.95 on Amazon, No other cords required.
? Plantronics 5220 Blackwire ? Approx.. $80.78 on Amazon, No other cords required.
? Plantronics EncorePro 520 ? Approx. $75.00 on Amazon, Requires the purchase a DA80 USB Plug Adapter. Approx. $20.00 on Amazon
? Holidays and Paid Vacation
? Family and Individual Medical, Dental and Vision Benefits
? Prescription Drug Coverage
? Short/Long Term Disability
? Employee Assistance Program (EAP)
? Tuition Reimbursement
? 401(k)
? Life Insurance & ADD
? Insurance License Renewal (for License Agents)
? Flexible Spending Account
? Local/National Employee Discounts
? Growth Opportunities (80-85% of management has been promoted within Everise)
Similar Remote Jobs
Onsite Customer Service Representative (ORLANDO)
Posted on: 27-02-2025 00:00
Customer Service Representative / Dispatch
Posted on: 27-02-2025 00:00
Ohio: Fully Remote Intervention Specialist
Posted on: 27-02-2025 00:00
Customer Service (remote work )
Posted on: 27-02-2025 00:00
Travel Planning Assistant _ Remote
Posted on: 27-02-2025 00:00
Local Class A Truck Driver
Posted on: 27-02-2025 00:00
Customer service/work from home agents
Posted on: 27-02-2025 00:00
Contact Center Professionals-Remote from TN
Posted on: 27-02-2025 00:00
Principal Researcher - Talent Analytics
Posted on: 27-02-2025 00:00
Customer Service Associate / Cashier
Posted on: 27-02-2025 00:00
Data Analyst with Healthcare experience - Remote
Posted on: 27-02-2025 00:00
Online Beginner Level Chat Specialist (Fully Work from Home)
Posted on: 31-01-2025 10:01
Tester (IT Services)
Posted on: 24-10-2024 05:37
Customer Service ( Remote )
Posted on: 09-11-2024 04:38
Part Time Evening Remote Data Entry Jobs ? Remote Jobs
Posted on: 31-07-2024 19:12
Online Customer Chat Specialist
Posted on: 13-09-2024 00:00
Southwest Airlines Data Entry Job ||Remote|| ? Big Data Analyst
Posted on: 03-02-2025 00:00
Customer Service Rep (remote in the US - Weekends ONLY)
Posted on: 06-11-2024 04:55
Talent Acquisition Recruiter (Remote)
Posted on: 29-10-2024 05:42
Senior accountant, Capital Accounting Services
Posted on: 16-07-2024 19:01