Virtual Customer Service Representative

Job Overview
Ghost Tour company isnseeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. The ideal candidate will possess strong communication skills and a passion for helping others. All work is virtual. Primary focus is answering the phone for customers who have questions about booking a tour.
Responsibilities
? Communicate effectively with customers via phone, email, and chat to address inquiries and provide solutions.
? Deliver outstanding customer service by actively listening to clients and understanding their needs.
? Assist in sales efforts by promoting products and services that meet customer requirements.
? Handle data entry tasks accurately, ensuring that all customer information is up-to-date in our systems.
? Conduct outbound calling to follow up on customer inquiries or provide additional support as needed.
? Collaborate with team members to improve processes and enhance the overall customer experience.
? Maintain a professional demeanor while managing multiple tasks in a fast-paced environment.
Experience
? Previous experience in customer service or client services is preferred but not mandatory.
? Proficiency in computer skills, including data entry and using social media.
? Strong problem-solving abilities and a proactive approach to addressing customer concerns are essential for success in this role.
Join us in providing exceptional service to our customers while developing your skills in a supportive environment!
Job Types: Part-time, Contract
Pay: $150.00 - $200.00 per week
Expected hours: 8 ? 10 per week
Benefits:
? Work from home
Shift:
? Day shift
? Evening shift
Work Location: Remote