Chat Support Representative

Job Summary
We are seeking a motivated and detail-oriented Sales Support Representative to join our dynamic team. This role is essential in providing exceptional customer support and ensuring a seamless sales process. The ideal candidate will be bilingual or multilingual, possess strong communication skills, and have experience in data entry and office environments. As a Sales Support Representative, you will play a key role in enhancing customer satisfaction and driving sales success.

Duties
? Provide outstanding customer support through various channels, including phone, email, and chat.
? Assist customers with inquiries regarding products, services, and order status.
? Conduct outbound calling to follow up on leads and provide information to potential customers.
? Perform accurate data entry to maintain up-to-date customer records and sales information.
? Collaborate with the sales team to ensure timely processing of orders and resolve any issues that arise.
? Handle cash transactions efficiently while adhering to company policies.
? Maintain an organized office environment to facilitate smooth operations.

Experience
? Previous experience in a customer support or call center environment is preferred.
? Proficiency in data entry with attention to detail is essential.
? Bilingual or multilingual capabilities are highly desirable, particularly in English and another language.
? Strong communication skills, both verbal and written, are necessary for effective interaction with customers.
? Familiarity with cash handling processes is a plus.
? A proactive attitude with the ability to work independently as well as part of a team.

Join us as we strive to provide exceptional service and support to our customers while fostering a collaborative work environment!

Job Types: Full-time, Part-time

Pay: $19.73 - $20.88 per hour

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? Day shift
? Evening shift
? Morning shift
? Night shift
? Overnight shift
? Rotating shift
? Split shift

Work Location: Remote