Customer Care Specialist II (Mobility Fleet Operations)

A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road.

We?re hiring a Customer Care Specialist II to join our team at Cox Automotive?s Mobility Fleet Operations. In this role, you?ll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day...

Ready to drive positive change? Let?s talk!

What?s In It for You?

Here?s a sneak peek at the benefits you could experience as a Cox employee:
? A competitive salary and top-notch bonus/incentive plans.
? Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
? Comprehensive healthcare, with multiple options for individuals and families.
? Generous 401(k) retirement plans with company match.
? Professional development and continuing education opportunities.
? Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
? Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits .

What You?ll Do

You?ll be the voice that answers someone?s call for help from the road, among other responsibilities. Here?s what that?ll look like:
? Fielding a high volume of inbound calls.
? Providing excellent customer service for all inbound and outbound calls.
? Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.
? Assigning service requests to the respective market for dispatching.
? Coordinating towing of customer units when necessary.
? Scheduling outside vendors when an emergency breakdown is called in.
? Continuously developing and improving company capabilities around dispatching.

Who You Are

You like helping people solve problems and making their day a little brighter. Here?s what else you bring to the table:
? High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years? experience in a related field.
? An understanding of the Microsoft Office Suite.
? The ability to work independently and collaboratively within a team environment.
? The ability to multi-task and meet tight deadlines.
? Excellent problem-solving skills.
? A valid driver?s license.

Buckle up for a better future. Join Cox today