Phone Call Receptionist - Remote | WFH

Are you passionate about delivering exceptional service and looking to join a dynamic team? We are a respected law firm specializing in personal injury, mass tort, and criminal defense cases. We pride ourselves on providing top-notch client care and are seeking a dedicated Remote Phone Call Receptionist to join our team.

Key Responsibilities...

Answer incoming calls from clients with empathy and professionalism.

Provide accurate information and assistance regarding their cases.

Maintain strict confidentiality and handle sensitive information in compliance with regulations.

Record and relay messages promptly to the appropriate legal team members.

Ensure high client satisfaction by addressing inquiries and concerns efficiently.

Assist with general administrative tasks to support the legal team.

Qualifications

Previous customer service experience in legal, medical, or insurance settings preferred.

Familiarity with handling sensitive information and regulations.

Proven ability to work effectively in a remote setup with a well-equipped home office.

Strong verbal and written communication skills.

Excellent organizational abilities and attention to detail.

Comfortable handling high-volume calls in a fast-paced environment.

Proficient with office software and phone systems.

Requirements

Reliable internet connection and a quiet, professional workspace.

Availability during specified hours: 9:30 AM - 6:30 PM EST, Monday through Friday.

Commitment to delivering exceptional customer service and maintaining client confidentiality.

Benefits

Employment Type: Full-time

Salary: Competitive, $18-20/hour

Hours: 40 hours per week

Working Hours: Monday to Friday with a 1-hour lunch break and two 15-minute breaks

Benefits: Paid time off, health insurance, 401k matching up to 4%

Why Join Us?

Join our team and become an integral part of a supportive and collaborative work environment. As a Remote Phone Call Receptionist, you will contribute to our mission of delivering exceptional client service. We offer competitive pay, comprehensive benefits, and opportunities for professional growth.

Employment Type: Full-Time

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