Customer Experience Associate
Customer Experience Associate
Remote, USA
The Role
At Wisetack, we?re committed to providing our customers with a high-quality Customer Experience. Our NPS scores often cite our Customer Experience Team as one of the reasons they rate us so highly. Our customers are currently small and medium service-based businesses who rely on our point-of-sale financing product to help their businesses grow.
Your goal is to make our customers successful, and you will work cross-functionally with product, growth, and engineering to solve problems and channel feedback in order to continuously improve the product experience.
Responsibilities
? Successfully resolve complex customer issues, including troubleshooting and technical support, through the use of multiple support channels (email, sms, chat), but mainly over the phone
? Responsible for owning and staying up to date with ongoing issues
? Collaborate cross-functionally to identify product insights, bug reporting, and ticket trends to share... with product and engineering teams to improve the customer experience
? Work on various projects and initiatives to improve both the agent and customer experience
? Handle customer escalations as needed
Requirements
? 2+ years of experience working in a customer-facing role
? Must be willing to work weekends
? Strong troubleshooting and technical support skills
? Strong passion for helping solve user issues, with unwavering patience and empathy
? A team player who contributes ideas to improve processes
? Self-motivated & self-starting; independent, proactive, highly responsive, flexible, and adaptable
? Ability to work extremely well under pressure in a fast-paced environment
? Excellent verbal and written communication skills
? Strong attention to detail, and highly organized
? Analytical approach to navigating, investigating, and understanding how products work
? Aptitude for learning new products, processes, and systems
? Stable internet connection
Bonus points
? Fintech experience
? Proficient in Zendesk, and other CRM tools such as Insightly
The hourly rate of this position is $25 an hour, plus equity, and benefits
Similar Remote Jobs
Customer Experience Associate
Posted on: 07-09-2024 00:00
Online Chat support
Posted on: 07-09-2024 00:00
Remote Entry-Level Opportunities
Posted on: 07-09-2024 00:00
Actuarial Analyst (Remote)
Posted on: 07-09-2024 00:00
Remote Sales Executive
Posted on: 07-09-2024 00:00
Call Center Agent-REMOTE
Posted on: 07-09-2024 00:00
Data Entry Specialist
Posted on: 07-09-2024 00:00
Supply Chain Handler
Posted on: 07-09-2024 00:00
Call center rep
Posted on: 07-09-2024 00:00
Deliver with Gopuff
Posted on: 07-09-2024 00:00
Associate Data Analyst
Posted on: 31-01-2025 09:57
AirBnB and House Cleaner 3,4,or 5 days a week M-F. $19-22/hour W2 PTO Great Tips.
Posted on: 14-11-2024 08:02
Remote Seasonal Customer Care Specialist
Posted on: 04-09-2024 00:00
Call Center Agent-REMOTE
Posted on: 14-08-2024 00:00
Copy Editor - Publishing (Recurring Part Time)
Posted on: 26-12-2024 06:11
Coca-Cola Remote Jobs (Data Entry) ? No Experience $25/Hr
Posted on: 08-01-2025 08:06
Assistant entry level
Posted on: 06-11-2024 04:54
Regional Associate Medical Director
Posted on: 30-09-2024 00:00
Flight attendant at delta Dubai
Posted on: 16-11-2024 00:00
Licensed Claims Representative - Work From Home
Posted on: 18-12-2024 18:22