Representative, Customer Service
Remote, USA
Full-time
Posted 2025-07-31
Our client is currently seeking a Representative, Customer Service
This job will have the following responsibilities: ? Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues. Provide proactive updates on order status to accelerate billing process. ? Determine when hospital request requires escalation, based on complexity of request or high priority need Solve customer complaints and document them in the CRM system. ? Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met. ? 2+ years of customer service experience required. ? Provide phone support for inquiries from sales and healthcare professionals. ? Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business... relationships. ? Process all work in accordance with relevant working practices and standard operating procedures. ? Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. ? Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment. ? Prepare product or service reports by collecting and analyzing customer information. ? Potential specialized rep for CSR's or POC's
Similar Remote Jobs
Representative, Customer Service
Posted on: 15-09-2024 00:00
Forklift Operator (Nights)
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Front Desk Agent
Posted on: 15-09-2024 00:00
Customer service agent
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Transcriber - Freelance
Posted on: 15-09-2024 00:00
Fully Remote Bookkeeper
Posted on: 15-09-2024 00:00
Customer Service Specialist
Posted on: 15-09-2024 00:00
Live Chat Representative
Posted on: 15-09-2024 00:00
Vice President of Sales (Remote)
Posted on: 05-09-2024 00:00
Care Admin Specialist (Part-Time)
Posted on: 31-01-2025 09:58
Healthcare Advocate (Remote 1099)
Posted on: 27-02-2025 00:00
Remote Data Entry Clerk - Typing - Part Time Entry Level
Posted on: 16-11-2024 19:14
Work From Home- Data Entry
Posted on: 28-01-2025 06:21
Remote Customer Service-Payment Collection Representative TX/Full Time
Posted on: 20-11-2024 13:46
RADIOLOGY TRANSCRIPTIONIST / SCHEDULER - REMOTE - PAY PER REPORT
Posted on: 27-02-2025 00:00
Oracle PL/SQL Programmer ** Remote Worker opening **
Posted on: 19-11-2024 06:07
Remote Amazon Data Entry Jobs for Women: Flexible & Rewarding Career Opportunity
Posted on: 21-08-2024 00:00
Customer Service Representative- Remote
Posted on: 04-02-2025 19:18