Customer Service Representative

Remote, USA Full-time Posted 2025-04-27

Description:
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed

Requirements: ? At least 1 year of experience working in a customer service or call center environment ? Top notch written and verbal communication skills ? Solid computer... skills (Word/Excel/Outlook); you?ll have to be internet savvy as well ? We get a lot of email and chats, so you?ll have to type pretty fast ? Must have access to a 100 kb/s connection internet speed ? A quiet secure home work space and the ability to be available to accept customer contacts ? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons ? Bilingual (Spanish) is a PLUS!

Benefits

Apply Job!

Apply for the Job

Customer Service Representative

Similar Remote Jobs

Customer Service Representative

Patient Care Coordinator

Virtual Chat Assistant

Remote Travel Advisor

Data entry clerk

Part-time Accountant (Contractor)

Remote Insurance Coordinator

Warehouse Material Handler

Data Entry Specialist

Plastic Press Operator

Apple Support Specialist

Fedex Data Entry Remote Jobs ? Experience Indeed

Data Analyst - II

Surveillance Camera Technician

Apple Home Advisor: Full-Time Remote Customer Service Position, $45,000 Annual Salary

Telephone Sales Expert - Remote - FUN, HIGH PERFORMING TEAM - Up to $7k/month

Retail Merchandising Specialist

Night Shift Chat Support Jobs - $25-$35/hr | Remote | Flexible Hours for Entry-Level

Manager, Front-End Software Engineer - Capital One Software - (Remote)

Online English Teachers need up to 25 USD