Temporary Call Center Representative

Remote, USA Full-time Posted 2025-06-14

Description:
? Answer customer calls, provide information, and resolve issues.
? Guide customers through troubleshooting, de-escalate situations, and update customer accounts.
? Greet customers warmly and determine reason for calling.
? Listen and respond appropriately to customers.
? Handle customer inquiries both by telephone and email.
? Maintain confidentiality with shared information.
? Document all call information in call logs.

Requirements: ? High school education or equivalent ? 1-2 years of experience in a call center or customer service environment handling high volume of calls ? 3-5 years customer service experience ? Employee benefits experience preferred (enrollment, eligibility, claims processing, billing) ? Proficient in Microsoft Office Suite required ? Data entry and typing skills required ? Fluency in more than one language (bilingual) is a plus

Benefits:
? 401(k) Retirement Plan
? Medical, Dental and Vision Coverage
? Voluntary benefits (i.e. Critical Illness... Accident, Hospital Indemnity)
? Health Savings Account (HSA)
? Flexible Spending Accounts (FSA)
? Commuter Benefits - Transit & Parking
? IES Employee Discount Program
? Sick time based on State or local requirements
? Eligible for same holidays as Vimly employees

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