Live Chat Representative

Job Overview
We are seeking a dedicated and enthusiastic Live Chat Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. This position is ideal for individuals who are passionate about helping others and thrive in a fast-paced environment.

Duties
? Respond promptly to customer inquiries via phone, email, or chat.
? Provide accurate information regarding products, services, and policies.
? Assist customers in troubleshooting issues and resolving complaints effectively.
? Maintain detailed records of customer interactions and transactions.
? Collaborate with team members to enhance the overall customer experience.
? Stay informed about product updates and company policies to provide accurate support.
? Uphold high standards of phone etiquette while communicating with clients.

Skills
? Bilingual or multilingual capabilities are highly desirable to serve a diverse customer base.
? Strong customer service skills with a focus on client satisfaction.
? Excellent communication skills, both verbal and written, in English.
? Proficient typing skills for efficient data entry and communication.
? Familiarity with sales techniques to identify opportunities for upselling or cross-selling.
? Ability to navigate computer systems efficiently to manage customer inquiries.
? Strong problem-solving skills to address customer concerns effectively.

Join us in delivering outstanding service and making a difference in our customers' lives!

Job Types: Full-time, Part-time

Pay: $18.25 - $19.40 per hour

Expected hours: No less than 20 per week

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance

Shift:
? 10 hour shift
? 12 hour shift
? 4 hour shift
? 8 hour shift
? Day shift
? Evening shift
? Morning shift
? No nights
? Rotating shift
? Split shift

Work Location: Remote