Bilingual Customer Service Representative - Remote - Florida/Texas Only
About the position
The Bilingual Customer Service Representative at Teleperformance USA is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.
Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required
Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills
Nice-to-haves
Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs
Similar Remote Jobs
Bilingual Customer Service Representative - Remote - Florida/Texas Only
Posted on: 23-02-2025 00:00
Part Time Product Tester ? Reviewer (Fully Remote Job)
Posted on: 23-02-2025 00:00
Customer Service Representative - Remote, Bilingual Spanish and English
Posted on: 23-02-2025 00:00
Walmart Data Entry Full-Time Remote Jobs - Apply Now
Posted on: 23-02-2025 00:00
Start Your Career: American Express Remote Data Entry Jobs
Posted on: 23-02-2025 00:00
Netflix Remote (Data Entry Jobs) $76000/Yearly ? No Experience
Posted on: 23-02-2025 00:00
Customer Service at Delta Airlines ? Join Our Team
Posted on: 23-02-2025 00:00
60-Second Video for Non-profit Program Recruitment of College Students
Posted on: 23-02-2025 00:00
Remote Part Time Data Entry Clerk - $1400 weekly
Posted on: 23-02-2025 00:00
(Work From Home Jobs) Fedex Data Entry Jobs $25/Hour
Posted on: 23-02-2025 00:00
Marketing Specialist - Work Remotely
Posted on: 27-02-2025 00:00
Data Entry Typist
Posted on: 25-09-2024 00:00
Distribution Center Picker
Posted on: 04-12-2024 05:41
YouTube content Moderator Job (Remote)
Posted on: 05-07-2024 05:50
Social Media Moderator - no experience needed - work remote
Posted on: 16-12-2024 16:53
Local CDL Driver – Day Shift (Full-Time)
Posted on: 12-09-2024 00:00
B2B Business Developer, North America (f/m/d)
Posted on: 16-07-2024 18:51
Overnight Staff on Duty
Posted on: 06-12-2024 06:00
Customer Service Associate (Remote Role)
Posted on: 03-09-2024 00:00
PART-TIME PERSONAL ASSISTANT FLEXIBLE HOURS
Posted on: 27-02-2025 00:00