Call Center Representative/Help Desk Support/Collections Specialist-Remote

Job Title: Call Center Representative/Help Desk Support/Collections Specialist-Remote

Location: Remote

Job Type: Full-time

Salary: $30 to $40 per hour

Job Overview:

We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative/Help Desk Support/Collections Specialist. In this role, you will be responsible for contacting customers to arrange payments for overdue accounts while providing empathetic and professional communication. This is a remote position, allowing you the flexibility to work from the comfort of your own home.

Responsibilities:

• Contact customers to discuss overdue accounts and arrange payment plans

• Provide exceptional customer service and support

• Assist customers with inquiries and technical issues related to our products and services

• Maintain accurate and detailed records of customer interactions

• Collaborate with team members and other departments to resolve customer issues effectively

Requirements:

• Previous experience in a call center, help desk support, or collections role

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities and attention to detail

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office and CRM software

• High school diploma or equivalent

Please note: Audacy Inc. adheres to the regulations outlined in the Fair Credit Reporting Act (FCRA) and does not inquire about criminal backgrounds during the hiring process.

If you are passionate about helping customers, have a knack for problem-solving, and are looking for a rewarding remote position, we encourage you to apply for the Call Center Representative/Help Desk Support/Collections Specialist role at Audacy Inc.