Customer Service Representative/Call Center (Remote)

Duties and Responsibilities ? The chance to work 100% from the comfort of your home via a personal computer ? You must reside in the USA... ? Handle inbound customer inquiries and provide exceptional customer service. ? Become the subject matter expert on software developed by the ABFM and be able to assist physicians. ? Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude. ? Proven work ethic and a team player. ? Ability to multitask and work with multiple systems to manage and maintain customers. ? Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns. ? Efficiently and accurately document all conversations and escalate if warranted. ? Perform above the standards in evaluation reviews by supervisory personnel. ? Alert management to service concerns not resolved in a timely and acceptable manner. ? Ability to communicate effectively by email. ? Performs other duties as required or assigned for professional development. ? Must take initiative and possess a strong sense of urgency. ? Excellent communication skills. ? Has experience and is confident with level 1 technology. POSITION REQUIREMENTS: ? High school diploma or equivalent ? Previous work experience in the customer service/support field ? Knowledge of Microsoft Office components (Word, Excel, Outlook) ? Professional attitude and appearance ? Professional office experience ? Accustomed to call center metrics ? Be coachable ? Must be reliable ? Maintain an open flexible schedule to meet the needs of the organization. Benefits: ? 401(k) matching ? Dental insurance ? Employee assistance program ? Flexible schedule ? Health insurance ? Health savings account ? Paid time off ? Retirement plan ? Tuition reimbursement Powered by JazzHR ZpRfRaUESi

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