Customer Service Representative I - NCC - 999134 **Work from home within the Tri-County area, upon completion of onsite trainings**

Employer Industry: Higher Education

Why Consider This Job Opportunity
? Salary up to $18.25 per hour
? Comprehensive benefits package including tuition waiver and retirement plan
? Opportunity for career advancement and growth within the organization
? Work from home flexibility available after completing onsite training
? Supportive and collaborative work environment
? Chance to make a positive impact on student experiences

What To Expect (Job Responsibilities)
? Provide exceptional customer service to students and patients across various communication channels
? Assist with admissions, enrollment, registration, and financial aid processes
? Navigate ERP and CRM systems to support students in their enrollment journey
? Schedule patient appointments and manage electronic medical records for compliance
? Ensure adherence to HIPAA regulations and university policies regarding personal information

What Is Required (Qualifications)
? High School Diploma or Equivalent
? Minimum of one (1) year of customer service experience
? General knowledge of customer service principles and English language structure
? Proficient in problem-solving, active listening, and time management skills
? Ability to communicate effectively in both oral and written forms

How To Stand Out (Preferred Qualifications)
? Associate or Bachelor's degree
? Experience in higher education, student services, or healthcare
? Knowledge of academic programs and Title IV regulations
? Familiarity with Banner, Recruit, and/or Avaya systems
? Bilingual proficiency in English and Spanish

#HigherEducation #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits

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