Customer Service Representative (Remote)

Hi, We're Gym Insight

We have the best customer service and gym management software in the industry. We were built by gym owners right here in Las Vegas. We truly care about our customers and our team, and want them to succeed...

Job Summary

Gym Insight is seeking a Remote Customer Service Representative to join our team. Customer Service is responsible for providing exceptional customer service, support, and software training to our clients. Prior experience in gym management at a fitness center is required. Great people skills are also required. This is a fully remote/work-from-home position.

Responsibilities

• Answer incoming calls, emails, and website chats promptly and professionally

• Assist customers with inquiries and issue resolution

• Handle customer complaints with empathy and patience

• Train new customers on how to use the software via WebEx

• Guide new customers through the onboarding process, reminding them of their next step to complete in the onboarding checklist

• Assist in maintaining, updating, and creating Knowledge Base articles as needed

• Communicate and work effectively with the Sales Team and Development Team

Requirements

• Previous experience in managing a gym or fitness business is required

• Strong people skills to resolve customer issues

• Willing to work flexible hours as required

• Ability to communicate effectively in English; fluency in Spanish is a plus

• Must be resident of Nevada, Las Vegas preferred

• Proficiency in basic computer skills, preferrably WebEx

Job Type: Full-time

Pay: $15.00 - $19.81 per hour

Expected hours: 40 per week

Schedule:
? Day shift
? Monday to Friday

Supplemental Pay:
? Bonus opportunities

Experience:
? Health club & gym management: 1 year (Preferred)

Location:
? Nevada (Required)

Work Location: Remote

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