Customer Support Specialist for voice and chat account
Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.
Responsibilities
...
Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
Troubleshooting technical issues and escalating complex problems to the appropriate department
Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team
Requirements
Native Speaker level proficiency in Filipino and English
Bachelor's degree in a related field (e.g. business, marketing, communication)
2+ years of experience in a customer support role
Excellent communication skills, both written and verbal
Ability to work under pressure in a fast-paced environment
Strong problem-solving skills and attention to detail
Experience using customer support software (e.g. Gorgias, etc.)
Benefits
Independent Contractor Agreement
Quarterly Performance Bonus
Monthly Performance Bonus
Health Insurance Reimbursement
WFH Upgrade Allowance
15 Days Paid Time-Off
6 Company-Wide Holidays
6 Country Holidays
100% Fully Remote
9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 06-10-2024 00:00
Live Chat / Tele Chat Support - Remote
Posted on: 06-10-2024 00:00
Convenience Store Customer Service Representative - Apple Creek
Posted on: 06-10-2024 00:00
Consumer Access Specialist Virtual - (Job Number: 24024550)
Posted on: 06-10-2024 00:00
Sales Representative ? Remote | No Experience Required
Posted on: 06-10-2024 00:00
Data/Sales Entry Agent - Remote - No Experience
Posted on: 06-10-2024 00:00
$17/hr. Remote Medical Call Center Agent- NO WEEKENDS
Posted on: 06-10-2024 00:00
Work From Home Opportunities for 17 Year Olds
Posted on: 06-10-2024 00:00
$17/hr. REMOTE Medical Prior Authorizations Specialist ***Dallas, TX***
Posted on: 06-10-2024 00:00
Paid Product Tester - Part Time / Remote
Posted on: 06-10-2024 00:00
Sr. Financial Billing Analyst
Posted on: 16-07-2024 18:52
Remote Moderators (Costa Rica)
Posted on: 23-10-2024 04:42
Facilities Maintenance Tech II
Posted on: 27-02-2025 00:00
Yelp Spam Comments Remover Jobs In Switzerland
Posted on: 28-11-2024 04:55
Mail Service Associate
Posted on: 23-02-2025 00:00
Imports Supervisor, Service Delivery
Posted on: 09-10-2024 00:00
Customer Service Jobs – Amazon Remote Part-Time
Posted on: 12-09-2024 00:00
Sr associate compliance
Posted on: 08-10-2024 00:00
Work at Home Data Entry Agent - Part Time
Posted on: 22-10-2024 05:28
Aircraft Support Mechanic
Posted on: 11-12-2024 17:45