Front Office Associate

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

This position is full-time, working 12:00pm - 8:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration
? Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
? Answers phones and handles calls in an efficient and friendly manner
? Fields calls appropriately for center associates
? Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
? Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
? Orders office supplies as needed
? Maintains supply of patient information sheets
? Pushes imaging via electronic interfaces
? Completes confirmation calls and provides preparation instructions to patient
? Faxes reports, billing information, and medical release forms as requested

(20%) Insurance
? Verifies patient's insurance
? Pre-certifies all exams with patient's insurance company
? Obtains insurance authorization
? Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
? Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(20%) Scheduling
? Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
? Enters and submits patient exam orders
? Verifies orders match exam schedules
? Schedules referrals and ensures proper authorizations are obtained
? Schedules walk-in patients
? Processes requests for image orders and CDs from referring physicians and patients
? Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Performs other duties as assigned