Guest Service Representative

Remote, USA Full-time Posted 2025-06-12

Benefits/Perks
? Flexible Scheduling
? Career Advancement Opportunities...
? Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a ?people person? with a passion for providing exceptional customer service, we want to meet you!

Responsibilities
? Greet every guest with a smile
? Assist guests with the registration process
? Answer phone calls and take messages accurately
? Anticipate the needs of guests and build rapport
? Respond to guest concerns and resolve them appropriately, escalating to management when necessary
? Maintain accurate records of registration and payment information
? Ensure compliance with health and quality standards
Qualifications
? High School Diploma/GED required
? Familiarity with hospitality industry standards
? Knowledge of front desk operations and procedures
? Proficient in English; knowledge of other languages is a plus
? Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
? Ability to demonstrate genuine care for customers and employees
? Ability to work in a fast-paced environment

Apply Job!

Apply for the Job

Guest Service Representative

Similar Remote Jobs

Guest Service Representative

Customer service representative

Retail Account Representative

Front Desk Agent

Data Entry Clerk

Fitness Innovation Specialist

Call Center Representative

Customer Service Representative

Customer Service Specialist

Tele Sales Representative

Sr Product Manager Inventory Insights & Acquisition

Presales & Solutions Leader ? Technology as a Service (TaaS)

Apple Customer Service Work From Home

Data entry admin

TPO Partner Support Associate

PRN INTAKE DATA ENTRY SPECIALIST

Data Engineer/ Transportation Risk and Compliance /TRC/ Tech

Part-Time Freelance Writing Jobs | Earn $25-$35/hr | Ideal for Starters

Irish Gaelic Linguist

Senior Manager, Strategic Accounts- REMOTE (Texas Preferred)