Help Desk Lead - Business Analyst
Remote, USA
Full-time
Posted 2025-06-12
Description: ? Lead and manage a small team of help desk agents, providing training, mentorship, and performance evaluations to maintain high service standards. ? Act as a Scrum Master, facilitating agile ceremonies, creating sprints, managing backlogs, and developing clear and actionable user stories in Jira. ? Design and implement processes using Zendesk to effectively handle high call volumes, monitor issue resolution, and generate dynamic reports for stakeholders. ? Serve as the primary point of contact for communication between stakeholders, including clients, development teams, and leadership, ensuring accurate requirements gathering and timely updates. ? Analyze help desk metric to identify trends, optimize workflows, and recommend process improvements. ? Collaborate closely with developers, business analysts, and quality assurance teams to deliver high-quality solutions that meet client expectations. ? Develop documentation, standard operating procedures, and training materials for both internal teams and end-users. ? Maintain a proactive approach to problem-solving and escalate complex issues when necessary. Requirements: ? US Citizenship ? Bachelor's Degree is required ? minimum of 5-8 years' position related experience is required ? Professional proficiency in Spanish is desired Benefits:
Similar Remote Jobs
Help Desk Lead - Business Analyst
Posted on: 27-02-2025 00:00
Disney remote data entry jobs ? Part-time (WFH) Jobs
Posted on: 27-02-2025 00:00
[USA-Based At Home Jobs] Amazon Customer Service Representative - Hiring Now
Posted on: 27-02-2025 00:00
Verizon work from home
Posted on: 27-02-2025 00:00
Remote Python Programmer - 17852
Posted on: 27-02-2025 00:00
Part-time night cleaning partner
Posted on: 27-02-2025 00:00
Entry Level Fitness Sales
Posted on: 27-02-2025 00:00
Bartender - Andolini's (Cherry Street)
Posted on: 27-02-2025 00:00
Easter Bunny Photo Set Staff - Mall Of Abilene
Posted on: 27-02-2025 00:00
Senior AWS Cloud Platform Engineer (MUST HAVE DoD TS clearance)
Posted on: 27-02-2025 00:00
IT Operations Specialist (Remote)
Posted on: 23-11-2024 06:30
Virtual Contract Bookkeeper
Posted on: 15-09-2024 00:00
Ground Maintenance Mechanic (Motorized) - JFK
Posted on: 27-02-2025 00:00
Assistant Manager (Residential Group Home)
Posted on: 16-01-2025 19:16
Data Analyst And Analysis Intern-1
Posted on: 03-01-2025 07:35
Virtual Data Entry Specialist
Posted on: 19-09-2024 00:00
Service Delivery Lead?/Google
Posted on: 02-08-2024 17:49
Web3 Data Analyst Full-time/Part-time
Posted on: 11-09-2024 00:00
Producer - Broadcast
Posted on: 05-12-2024 05:15
[Part time data entry jobs] Delta Airlines Careers Remote Online Jobs From Home
Posted on: 27-02-2025 00:00