HR Call Center Representative *REMOTE

Employer Industry: Ecommerce

Why consider this job opportunity...
• 100% remote position with flexible scheduling options
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on employee well-being
• Engaging role that allows for the use of critical thinking and problem-solving skills
• Chance to make a positive impact on employee experiences and support their needs

What to Expect (Job Responsibilities):
• Take ownership of employee contacts, ensuring each inquiry is resolved with a high degree of problem-solving and customer focus
• Receive and resolve inquiries related to Disability, Leave, and Accommodation via phone, chat, and email
• Serve as the first point of contact for related inquiries, providing information on case intake, policies, and documentation
• Build trust through empathetic conversations and adjust case management plans based on employee needs
• Collaborate with partner teams to address and improve cross-functional issues and processes

What is Required (Qualifications):
• 2-5+ years of experience in a contact center, customer service, human resources, or equivalent field
• Proven ability to manage confidential and sensitive employee information while adhering to strict data privacy standards
• Detail-oriented with strong organizational and problem-solving skills
• Flexibility to support a 24/7 operations schedule
• Proficient in Microsoft Office and other computer or internet-based programs

How to Stand Out (Preferred Qualifications):
• 5+ years of experience in call center, customer service, or human resources
• Basic knowledge of US legislation regarding Leaves of Absence and Accommodations
• 1 year of experience in Leave and/or Accommodations management, including case management systems
• Knowledge of US federal and state leave and disability laws
• Bachelor's degree or advanced education in Human Resources, Business Administration, or a related field

#Ecommerce #RemoteWork #CareerOpportunity #CustomerService #HumanResources

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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