Inbound Customer Service Rep (Remote)

Remote, USA Full-time Posted 2025-04-26

About the Call Center Representative Position

We're on the lookout for a Call Center Representative to be the primary link between our company and our current and potential customers.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on all while keeping customer satisfaction at the forefront of their decision-making and communication.
Call Center Representative Responsibilities
? Manage large amounts of inbound calls with efficiency and courtesy
? Follow conversation prompts and scripts when handling different topics
? Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
? Seize opportunities to upsell products when they arise
? Build sustainable relationships and engage customers by going the extra mile when you can
? Keep accessible, comprehensive records of all conversations in our call center database
? Attend educational seminars to improve knowledge and performance level
? Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements
? Previous experience in a customer support role
? Proven track record of over-achievement on quotas
? Strong phone and verbal communication skills, plus active listening skills
? Comfortability with CRM systems and best practices
? Empathetic customer focus, flexibility to manage many different personality types
? Ability to multi-task, set priorities, and manage time effectively
? High school degree

Apply for the Job

Inbound Customer Service Rep (Remote)

Similar Remote Jobs

Inbound Customer Service Rep (Remote)

Entry Level Customer Service Representative

Entry Level Customer Service Representative

Transcriptionist - AL Based Position

Receptionist / Adminstrative Assistant (Remote)

Remote Chat Moderator (Flexible Hours)

Apple Careers Work From Home

Product Manager - Bank Loans

Sales Associate (Work From Home)

Sales Associate (Work From Home)

Remote data entry

Health Claims Specialists

Work from home - Customer Support Representative (Remote)

Package Delivery Driver ? North Port, FL

Resident Advisor (part-time)

Benefits Call Center Representative II (Remote)

Administrative Assistant, Pro Bono Department

Social Media Manager (National Geographic) at Walt Disney Washington DC

Remote Customer Service Rep

Costco Online Jobs ? MySmartPros