Live Chat Agent/Call Center Customer Service Representative-Remote Work From Home
we are seeking motivated and customer-focused individuals to join our team as Live Chat Agent/Call Center Customer Service Representatives. In this role, you will be responsible for delivering outstanding customer service through live chat and phone interactions. This is a remote work-from-home position, allowing you to provide support to our customers from the comfort of your own home. ? *Responsibilities:**
? Respond to customer inquiries and issues via live chat and phone in a timely and professional manner
? Provide accurate information and assistance to customers regarding products and services
? Troubleshoot technical issues and provide solutions to customers
? Document customer interactions and follow up as needed
? Collaborate with team members and other departments to resolve customer concerns
? Meet and exceed customer satisfaction and performance targets ? *Requirements:**
? Previous experience in a customer service or call center role preferred
? Excellent communication skills, both written and verbal
? Ability to multitask and prioritize in a fast-paced environment
? Proficiency in using live chat platforms and phone systems
? Strong problem-solving skills and attention to detail
? High school diploma or equivalent required; college degree preferred.
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