Live Chat Support
Company Overview
Hamodia, established in 1998, has become a leading publication within the Orthodox Jewish community globally. With its English, French, and daily editions, it reaches hundreds of thousands of Jewish households, providing news and insights while being guided by siyatta d'Shmaya.
Job Title
Live Chat Support
Job Location
United States
Job Description
We are seeking an enthusiastic Live Chat Support representative to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, addressing inquiries, and resolving issues efficiently. This role is crucial in maintaining our reputation as a market leader in the publication industry.
Responsibilities
? Provide prompt and professional responses to customer inquiries via live chat.
? Resolve customer issues and escalate complex cases to appropriate departments.
? Maintain a high level of customer satisfaction by delivering excellent service.
? Collaborate with team members to improve customer support processes.
? Stay updated on company products and services to provide accurate information.
Required Skills
? Strong communication skills, both written and verbal.
? Ability to multitask and manage time effectively.
? Customer-focused with a positive attitude.
? Basic computer skills and familiarity with live chat software.
? 0-5 years of experience in customer service or a related field.
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