Member Support Specialist - Fully Remote
Member Support Specialist
Essential Duties and Responsibilities...
? Evaluate, prioritize, and distribute inbound member submissions and emails to the appropriate Insurance Placement Specialist or Sales Center team for timely processing.
? Process service requests promptly and efficiently, adhering to established procedures and guidelines.
? Add and maintain appropriate documentation in Sales Center systems in support of members, staff, and carriers.
? Responsible for monitoring shared email inbox traffic and workflows.
? Coordinate with members and carrier partners to obtain any additional information necessary to complete policy service requests.
? Responding to phone calls and voicemails with proper phone etiquette and professionalism when required.
? Responsible for intake and management of paper mail and associated processing workflows.
? Provide exceptional member experience by promptly addressing inquiries and resolving issues in a friendly, timely, and accurate manor.
? Collaborate with colleagues to streamline processes and improve the efficiency of Sales Center customer workflows.
? Successfully engage in multiple initiatives simultaneously.
Qualifications
? High school diploma or equivalent.
? Certification or education in office administration, property and casualty insurance, or customer service is a plus.
? Ability to prioritize tasks and manage time effectively.
? Highly proficient with Microsoft office products, customer relationship management (CRM) software, and email management systems.
? Attention to detail and accuracy in handling service requests and maintaining documents.
? Adaptability and resilience in handling high volumes of emails and member requests.
? Familiarity with insurance policies and procedures is desirable but not required.
#LI-BJ1
Similar Remote Jobs
Member Support Specialist - Fully Remote
Posted on: 14-08-2024 00:00
Customer Service Representative - Hiring Immediately
Posted on: 14-08-2024 00:00
Remote Live Chat Clerk (Entry Level)
Posted on: 14-08-2024 00:00
Armed Security for Weekends _ Downey
Posted on: 14-08-2024 00:00
Data Analyst / Data Scientist (Remote)
Posted on: 14-08-2024 00:00
Remote Data Entry Jobs at Yelp
Posted on: 14-08-2024 00:00
Part Time Remote Data Entry Clerk
Posted on: 14-08-2024 00:00
Google Ads Specialist - Remote Work
Posted on: 14-08-2024 00:00
Remote Customer Experience- Email, Chat, Call
Posted on: 14-08-2024 00:00
Online Instructor - Remote | WFH
Posted on: 14-08-2024 00:00
Library Community Service Officer (Part-Time) (3 Positions)
Posted on: 26-11-2024 06:19
Warehouse Part Time Overnight
Posted on: 27-08-2024 00:00
Senior Manager, AI Market Insights
Posted on: 27-02-2025 00:00
Sales Specialist
Posted on: 16-07-2024 18:42
Online Data Entry Clerk ( Remote)
Posted on: 31-01-2025 09:59
Entry-Level Data Analyst
Posted on: 27-02-2025 00:00
Forklift Operator II
Posted on: 13-12-2024 17:48
Recruiter (US Citizen) - Remote - JP6670
Posted on: 24-01-2025 00:00
Nursing Assistant - Full Time
Posted on: 21-02-2025 00:00
(WFH) Customer Service (Flexible Hours)
Posted on: 05-01-2025 17:57