Remote custmer care specialist

Remote, USA Full-time Posted 2025-04-26

The Customer Care Specialist will report to the Customer Care Manager. You will provide superior service with each customer interaction while professionally handling incoming requests and ensuring that questions and concerns are addressed promptly and thoroughly. Must be able to collaborate with other areas of the business. Someone who enjoys working hard and can adapt to quickly changing... priorities, multi-tasking, identifying problems and proposing effective solutions.

Primary Job Responsibilities: ? Respond to chat, phone, and email contacts from customers ? Achieve contact volume and quality goals measured quarterly ? Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues ? Work collaboratively with other support specialists to resolve customer questions and issues ? Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements ? Partner with global teams to ensure continuous support availability during required business hours ? Support the vision and values of the company through role modeling and encouraging desired behaviors ? Participate in various company initiatives and projects as requested

Benefits

Pulled from the full job description
? 401(k) matching
? AD&D insurance
? Disability insurance
? Employee assistance program
? Flexible spending account
? Health insurance
? Life insurance
? Matching gift program
? Paid parental leave
? Parental leave
? Referral program
? Sabbatical
? Tuition reimbursement
? Wellness program

Apply for the Job

Remote custmer care specialist

Similar Remote Jobs

Remote custmer care specialist

Live Chat Remote Support

Social Media Chat Assistant

Product Testing Remote Survey

Remote Live Chat Specialist

Contract Recruiter - Remote

Customer Service Representative (Remote)

Amazon chat support jobs

Now hiring farm team

YouTube Moderator Job $25/Hour

Data Entry Specialist Remote Jobs ? Part-Time

Amazon ? Amazon Warehouse Worker ? Day Shifts ? Herriman, UT

IT Support Technician W/ Google Workspace, JIRA, Okta

CVS Health Customer Support Representative (Remote)

Virtual Product Reviewer (WFH / No Experience)

Lead Product Manager - Guest Experience Management (Remote - United States)

Pentest Security Engineer, Penetration Testing

Amazon Customer Service - Work At Home Up To $35/hour

Pharmacy Technician (Remote in NH or MA), Remote Pharmacy Technician - Amazon Pharmacy

Part-Time Market and User Researcher