Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-06-12
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 23-02-2025 00:00
Home-Based Chat Support Representative ? Immediate Start, No Experience Required
Posted on: 23-02-2025 00:00
Work From Home Jobs For Teens ? Part Time Jobs
Posted on: 23-02-2025 00:00
UPS Data Entry jobs From Home ? [Entry Level/No Experience]
Posted on: 23-02-2025 00:00
Part Time Remote Walmart Data Entry Job ? Express Interest
Posted on: 23-02-2025 00:00
American express remote jobs | American express Live Chat Jobs
Posted on: 23-02-2025 00:00
Ups Data Entry Work From Home Job ? Hiring Now
Posted on: 23-02-2025 00:00
Remote Customer Support ? Entry Level, Immediate Start, No Experience
Posted on: 23-02-2025 00:00
Full & Part Time Sales/Data Entry Agent ? Remote Job
Posted on: 23-02-2025 00:00
Delta Airlines Data Entry Entry Level Jobs - Apply Now
Posted on: 23-02-2025 00:00
Sales and Marketing Specialist - Remote
Posted on: 22-08-2024 00:00
Remote Sports Events Organizer
Posted on: 22-11-2024 05:34
Mechanical Engineer * Local * Hybrid
Posted on: 30-10-2024 05:35
Product Designer
Posted on: 16-07-2024 18:43
Senior Manager, Storage Systems Engineering [Remote]
Posted on: 27-02-2025 00:00
At Home Amazon Data Entry Jobs no experience required
Posted on: 16-07-2024 18:50
Implementation Consultant | Fully Remote US
Posted on: 27-02-2025 00:00
(Work From Home) Data Entry Jobs At Disney
Posted on: 27-02-2025 00:00
Flexible Career Opportunity with High Earning Potential
Posted on: 27-02-2025 00:00
Senior Data Analyst, Remote Job
Posted on: 05-09-2024 00:00