User Support Specialist - Live Chat
Description:
? Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
? As a User Support Specialist, you?ll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
? This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements: ? You love helping people and find it rewarding to solve their problems. ? You?re a great communicator, both in speech and writing. ? You?re comfortable with ambiguity and working in a fast-paced startup environment. ? 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. ? You can provide solutions for a wide variety of technical support challenges. ? Alignment with Substack?s mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!). ? Zendesk and Stripe experience is a plus. ? Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
? Market competitive salary
? Equity for all full-time roles
? Exceptional benefits
Similar Remote Jobs
User Support Specialist - Live Chat
Posted on: 28-01-2025 06:22
Remote Sales Associate Los Angeles, CA
Posted on: 28-01-2025 06:22
Work From Home Customer Service Assistant
Posted on: 28-01-2025 06:22
Entry Level - Scheduling Assistant (Remote)
Posted on: 28-01-2025 06:22
CSR - Customer Service Representative/Administrative Assistant
Posted on: 28-01-2025 06:22
Transcribe podcast episode and write article
Posted on: 28-01-2025 06:22
Transportation Customer Service Representative / 56312
Posted on: 28-01-2025 06:22
Guest Service Agent/ Hotel Front Desk
Posted on: 28-01-2025 06:22
Live chat support agent- REMOTE PT/FT
Posted on: 28-01-2025 06:22
Accountant Assistant | Remote | Contract
Posted on: 28-01-2025 06:22
Amazon Account Manager - Virtual/Remote
Posted on: 16-07-2024 18:47
Field Sales Summer Intern
Posted on: 27-02-2025 00:00
Sales Representative
Posted on: 16-07-2024 18:50
Disney Work From Home (Remote Entry Level Jobs) ? Hiring Now
Posted on: 10-12-2024 18:34
Regional Sales Representative - Alabama (Remote) (51189)
Posted on: 16-11-2024 00:00
Remote Call Center Representative
Posted on: 13-12-2024 17:47
Data Entry Clerks / No Experience (Remote)
Posted on: 27-02-2025 00:00
Online Jobs - Netflix External Support Engineer Remote
Posted on: 20-08-2024 00:00
Join Our Team as a Remote Online Typist at Henderson State University
Posted on: 27-02-2025 00:00
Nuclear Med Technologist
Posted on: 27-02-2025 00:00