Virtual Call Center Account Supervisor

Employer Industry: Financial Services

Why Consider This Job Opportunity
? Competitive salary with a wide range of benefits
? Opportunity for professional growth and development within the organization
? Work from home position for convenience and flexibility
? Lead a dynamic team in a supportive and collaborative environment
? Engage in a role that values diversity, integrity, and teamwork
? Opportunity to make impactful decisions that enhance customer satisfaction

What To Expect (Job Responsibilities)
? Oversee a remote team navigating multiple technologies in a Call Center environment
? Lead and manage a metrics-driven team while promoting business results
? Coach team members on effective problem-solving and customer interactions
? Resolve customer escalations and document account activities thoroughly
? Empower teams to take ownership of customer interactions with respect and empathy

What Is Required (Qualifications)
? Must reside within approximately 15 miles of the employer's specified community center
? Safe and noise-free work environment in your residence
? High School diploma or GED required
? Minimum of 2 years of customer interaction or customer support experience
? 5 or more years of direct management experience with demonstrated ability to develop and motivate teams

How To Stand Out (Preferred Qualifications)
? Bachelor's Degree preferred

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