Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-04-26

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote
? 9 AM - 5 PM CST

Apply for the Job

Customer Support Specialist for voice and chat account

Responsibilities:

Similar Remote Jobs

Customer Support Specialist for voice and chat account

Data Entry Compliance Processor I - Remote Opportunity

Workforce Analyst (Ingl?s 80%) Colombia

American Express Remote Customer Service Opportunity

Help Desk Lead - Business Analyst

Disney remote data entry jobs ? Part-time (WFH) Jobs

[USA-Based At Home Jobs] Amazon Customer Service Representative - Hiring Now

Verizon work from home

Remote Python Programmer - 17852

Part-time night cleaning partner

(Remote) Data Entry Work From Home / Research Panelist

Specialist, Corporate Occupational Safety (Remote)

Operations Senior Staff Engineer - Finance (Controls & Planning) Technologies (REMOTE)

Grants Specialist

EverCommerce - Senior Marketing Manager - Remote (US/CAN)

Software Engineer Senior Principal, Reliability Engineering (Remote)

Front of House Team Member

[Full Remote] Est?io em Project Management

Solution Architect Dynamics 365

Administrative Data Entry (Work at home) Entry Level